Supplemental Warehouse
Questions at
the inquiry desk.
Shipping, quantity rates, orders, and product basics — pulled from the dock log so you can keep moving.
Inquiry desk
Pick an aisle — then open a ticket.
Each answer is a dock ticket. Tap to expand. Filter by aisle if you already know where the question lives.
ORD-01 How do I place an order?
Browse the shop, open a product, choose your quantity for the best rate, then Add to cart. From the cart, continue to checkout to enter shipping and payment.
ORD-02 Can I change or cancel an order after checkout?
If the order has not shipped yet, contact us as soon as possible with your order number. Once it is packed and handed to the carrier, changes may not be possible — we will tell you the fastest option.
ORD-03 Where do I see my order status?
Check the confirmation email first — it includes your order details. If you have an account, review your orders there. Need help reading a status? Send us the order number via Contact.
PRC-01 How does quantity pricing work?
On each product page you will see rates for buying 1, 2, or 3+. Raise the quantity and the unit rate drops — no separate “packs” required. The live total updates before you add to cart.
PRC-02 Do you run coupon codes?
When a coupon is active, you can enter it on the cart or checkout page. Quantity rates already reward stocking up — coupons are extra when we publish them.
PRC-03 Are prices the same on mobile and desktop?
Yes. Product quantity rates and cart totals are the same across devices. If something looks off, refresh the page or clear cache and try again.
SHP-01 Where do you ship?
We ship to addresses supported at checkout. Enter your shipping details at checkout to see available options and any carrier estimates for your location.
SHP-02 How long does delivery take?
Processing happens after payment clears. Transit time depends on the carrier and destination shown at checkout. Tracking goes out by email when the label is created.
SHP-03 What if my package is damaged or missing?
Contact us with your order number and photos if anything arrived damaged. For a missing package, include the tracking update you last saw — we will work the carrier path with you.
PRD-01 Are your supplements authentic?
We stock sealed, authentic formulas from the brands listed on each product page. What you see in the warehouse listing is what we intend to ship.
PRD-02 How do I find products for my goal?
Use shop categories — women’s health, men’s health, weight loss, joint, brain, probiotic, hair & collagen, eye health, and more. The home page also filters featured picks by category.
PRD-03 Do you give medical advice?
No. Product information is for shopping and education on the shelf. These statements have not been evaluated by the FDA. Consult a healthcare professional for personal advice.
ACC-01 Do I need an account to checkout?
Guest checkout is available when enabled at checkout. Creating an account helps you revisit order history later — optional, not required to buy.
ACC-02 How do I update my email or password?
Sign in to your account area to update profile details. If you cannot access the account, use the password reset link or contact support with the email on the order.
ACC-03 How do returns and refunds work?
See our Refund & Returns policy for windows and conditions. Start with Contact and your order number so we can route the request quickly.
No tickets in this aisle — try All aisles or another filter.
Desk closed?
Still need a human on the dock.
Send the order number and a short note to support@supplementalwarehouse.com — we reply within one business day on weekdays.