Supplemental Warehouse
From the dock
to your door.
How orders leave Supplemental Warehouse — processing, carriers, tracking, and what to do if a package is delayed or damaged.
Last updated: September 23, 2026
Outbound
Four lanes every order travels
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01
Paid
We start packing after payment clears — not while the cart is still open.
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02
Labeled
A carrier label is created and tracking is emailed when the order leaves the dock.
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03
In transit
Delivery time depends on the method you chose at checkout and the destination.
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04
Delivered
Confirm the address at checkout. We cannot reroute a parcel already with the carrier.
Where we ship
We ship to addresses accepted at checkout. Enter your shipping details there to see available methods and any estimated cost or transit time for your location.
If a destination does not appear, we currently cannot ship there.
Rates & methods
Shipping cost is calculated at checkout from your address, cart weight/items, and the carrier options we offer. The amount shown before you place the order is the amount billed for shipping.
We do not add surprise dock fees after payment. Taxes, if applicable, appear at checkout.
Processing & delivery time
Orders are processed on business days after payment is confirmed. Transit then follows the carrier’s timeline for the service you selected.
Weather, carrier volume, and incorrect addresses can add days. Tracking in your confirmation email is the source of truth once the label exists.
Tracking
When the order ships, we email tracking. Use that link for scans and delivery estimates. If tracking has not moved for several business days, contact us with the order number and we will check the carrier.
Address accuracy
You are responsible for a complete, deliverable shipping address at checkout. If a package is returned as undeliverable, extra shipping to resend may apply.
Need to change an address? Contact us immediately with the order number. We can only update it if the order has not shipped.
Lost, delayed, or damaged
If the carton arrives damaged or the contents are wrong, photograph the box and items and contact us the same day if you can. For a missing package, send the last tracking update you see.
Replacement or refund for carrier loss/damage is handled case by case after we review tracking. See also our Refund & Returns policy.
Dispatch questions
Write us at support@supplementalwarehouse.com or Contact with the order number. We aim to reply within one business day on weekdays.