Supplemental Warehouse
The return dock
stays open 30 days.
Unused, sealed stock can come back to the warehouse within 30 days of delivery. Opened wellness products cannot be restocked for hygiene reasons — except when we sent the wrong or damaged item.
Last updated: September 23, 2026
Return dock
Three stamps before anything comes back
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01
Ask first
Contact us with your order number. Do not ship until we confirm the return.
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02
Still sealed
Item unused, unopened, and in original packaging — same condition as when it left the dock.
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03
Inside 30 days
Window starts on delivery. After 30 days we cannot offer a full refund or exchange.
What we can take back
To be eligible, the product must be unused, unopened, and in the same condition you received it, in the original packaging. We need a receipt or order number as proof of purchase.
Ship returns only after we reply — do not send packages to the product manufacturer.
What we cannot restock
Opened or used supplements and personal-care items cannot be returned for hygiene and safety. We also cannot accept:
- Items past the 30-day window
- Products missing parts, damaged after delivery, or not in original condition (unless we made the error)
- Gift cards or digital products, if ever sold
Wrong, missing, or damaged on arrival
If we shipped the wrong item, or it arrived damaged or incomplete, contact us promptly with the order number and photos. We will replace it or refund it — you should not pay to fix our error.
Refunds
When the return arrives, we inspect it and email you with approval or rejection. Approved refunds go back to the original payment method.
Banks and card networks can take extra days to show the credit. Check the account, then the card issuer, then us — include the order number.
Sale or promotional pricing may be refunded at the amount you actually paid, not the regular shelf rate.
Exchanges
We replace items that are defective or damaged on arrival. For a same-item exchange, contact us first so we can log it on the dock.
Shipping the return
After we approve the return, we send the address and any label instructions. Unless the return is our error, you cover return shipping. Original outbound shipping is not refunded and may be deducted from the refund.
Use a trackable service. We cannot guarantee we received a package we cannot trace.
Need the dock to answer
Start here: support@supplementalwarehouse.com or Contact us. Include the order number, what you received, and (for damage) photos. We aim to reply within one business day on weekdays.